Frequently Asked Questions (FAQ)

Shipping

How long does shipping take?

Orders are processed within 1–3 business days. Delivery typically takes 5-8 usiness days depending on your location.

Do you ship internationally?

Yes! We ship to Canada and internationally. Shipping times may vary by destination.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number.

Returns & Refunds

What is your return policy?

We accept returns within 10 days of delivery. Items must be unused and in their original packaging. Please contact us at our support email to initiate a return.

What if I received a damaged or wrong item?

We're so sorry! Please contact us within 48 hours of receiving your order with a photo and we'll make it right immediately.

Payments

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as Shop Pay, Apple Pay, and Google Pay.

Is my payment information secure?

Absolutely. Our store uses SSL encryption and all payments are processed through Shopify's secure payment system.

Products

Are your skincare products suitable for sensitive skin?

Many of our products, including the Medicube line, are formulated for various skin types. We recommend reading the full ingredient list on each product page before purchasing.

Are your products cruelty-free?

We are committed to offering high-quality, ethically sourced skincare. Please check individual product descriptions for specific certifications.

Orders

Can I cancel or modify my order?

Orders can be modified or cancelled within 24 hours of placement. Please contact us as soon as possible at our support email.

I haven't received my order — what should I do?

If your order hasn't arrived within the estimated delivery window, please contact us and we'll investigate right away.